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Policies, Rules, and Regulations

Policies, Rules, And Regulations

Piney River Resort LLC

Thank you for choosing Piney River Resort LLC (“Resort”).  We look forward to your visit. Please carefully review our Resort rules, regulations and policies. While we do guarantee a rental unit or site type and do our best to accommodate specific site and rental unit requests, this is not always possible. The Resort offers an option to lock-in your requested site, cabin, airstream or rental RV for a modest fee. Anyone using these facilities must do so with the understanding that the Resort is provided as a recreational facility only, and it may not be used as a permanent residence. Only one RV per site is permitted without prior permission. ALL GUESTS MUST MAINTAIN APPROPRIATE INSURANCE; your RVs and other personal property are not covered by the Resort’s insurance. If you are asked to leave for any reason by the management of the Resort, you must do so immediately, or law enforcement will be notified, and you will be treated as a trespasser. If we are forced to ask you to leave for violation of our rules, regulations, or policies there will be no refunds issued. The Resort is under video surveillance. At any time, staff may request photo identification from any guest. Failure to provide such identification may result in immediate removal from the Resort. These rules and regulations can be modified at any time.

I AGREE & SHALL HAVE MY CHILDREN, INVITEES & GUESTS, ABIDE BY THE ABOVE & BELOW RULES, REGULATIONS & POLICIES:

Piney River Resort LLC is a family-oriented park. We want everyone to have fun, enjoy our facilities and have a relaxing stay. Please respect other guests and our Resort. Please abide by all posted regulation signage throughout the Resort. Respect other guests by not walking through their sites and keeping your possessions on your own site. Parents or guardians must supervise their children at all times. Inform all members of your camping party of the rules, regulations, and policies of the Resort.

Check-In & Check-Out: Check-in is 3:00PM & check-out is 11:00AM. We offer early check-in and late check-out. Please call for availability and fees. 

Quiet Hours: 9:00PM – 7:00AM Sunday – Thursday and 10:00PM – 8:00AM Friday – Saturday. All children must be on their sites with a parent by quiet hours. The Resort never accepts care, custody or control of children. No sound from sites should be heard off-site.

Illicit Behavior:  No illegal activity, drug use, physical abuse, verbal abuse, or bullying are tolerated in the Resort.

CANCELLATION & REFUND POLICY

Your reservation at Piney River Resort is both special and important to us.  If your plans change, please contact us to modify or cancel your reservation per the terms below.  Our policy varies depending on the timing of your cancellation or modification notice in advance of the reservation or departure date. We do not give credit or refunds for the discomforts of nature. Any credit issued must be redeemed within one year.  

For Daily or Weekly Sites:

  • 2+ WEEKS:  Refund minus the non-refundable $15 cancellation fee or full refund issued in camp credit.
  • 1+ WEEKS:  50% of reservation issued in camp credit and 50% of reservation forfeited
  • LESS THAN 1 WEEK OR EARLY DEPARTURE:  Full reservation forfeited

For Monthly Reservations & Lodging Rentals:

  • 4+ WEEKS before arrival:  Refund minus the non-refundable $35 cancellation fee or full refund issued in camp credit
  • 2+ WEEKS before arrival or scheduled departure:  50% of reservation/rent issued in camp credit and 50% of reservation/rent forfeited
  • LESS THAN 2 WEEKS before arrival or scheduled departure:  Full reservation/rent forfeited

For Add-Ons & Linens:  

  • 1+ WEEK:  Refund less $10 cancellation fee issued in camp credit
  • LESS THAN 1 WEEK:  Full reservation/payment forfeited

Change Policy: Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks for Sites, 4+ weeks for Monthly Reservations and Lodging Rentals) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee.  Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance. Reservation arrival or departure dates may not be changed inside the cancellation window. I agree that Piney River Resort LLC retains the right to cancel or alter my reservation at their discretion. This includes adjustments to locked sites and rates. The Resort will attempt to contact the customer before check-in if a change has been made.  If the customer is dissatisfied with the changes made to their reservation they will be offered a full refund or the opportunity to make a reservation for a different date.   

Payment Policy: Payment is due in full at time of booking.  For monthly stays, one (1) month rent is due at booking and then each following month is paid in advance. We gladly accept Visa, Mastercard, Discover, and American Express. I hereby agree that Piney River Resort LLC may charge any remaining balance, any damage charges, or other amounts owed under these Rules and Regulations to any credit or debit card on file from my reservation or prior payments. Any amounts due after 30 days will be subject to the maximum late charge permitted under state law.

No Show Policy: Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.

REGULATIONS

Activities: Check the Activities Board in the laundry building for scheduled activities and events or any changes to scheduled events. Your safety and enjoyment during your stay are important to us. Please note that we do not permit the following at the Resort: Any fireworks except sparklers used under direct supervision of an adult, laser beams, skateboards or scooters, gasoline or electric chainsaws for firewood, or loud bug zappers. Please note: Scheduled activities may change without notice.

Alcohol: Alcoholic beverages are allowed in moderation at the Resort. Beer and wine are permitted off of your site but must be in an approved container (ie: plastic or aluminum, no glass containers off-site). Beer or wine kegs are not permitted.

Barn: Do not enter the barn, it is not a Resort amenity. This structure is old and has many hidden dangers. Entry into the barn will be considered trespassing and may result in the camper being removed from the Resort.

Bike Rules: Subject to State of TN bicycle laws. All children under 18 must wear bike helmets at all times. Parents must instruct their children in proper safety procedures prior to riding, and provide proper supervision. Please ride with caution. No speeding or reckless riding. The Resort speed limit is 5 MPH. No riding bicycles after dark. No riding on steps. One person at a time on a bicycle. 

Campfires: Build fires in fire rings only. Do not move fire rings. Never leave a fire burning when you leave your site or before retiring. We ask all guests to follow the Tennessee Dept of Agriculture rules on firewood transport in order to help protect our forests.  Firewood is for sale from the Resort, do not remove firewood from other sites. Keep a hose or bucket with water nearby in case of emergency.

Emergency: CALL 911.  The address is 6869 Piney River Road North, Bon Aqua, TN 37025.  After 911 contact, if possible, contact camp management.

Guests: Please inform your guests that all visitors must stop and register with the camp host or Resort manager. A visitor’s fee is charged for daily visitors and an additional fee is charged for overnight visitors. Daily visitors must leave at quiet hours. An adult member of the camper’s family must be on the site at all times the site is in use. Visitors are asked to please leave their pets at home.

Laundry Room:  Please do not leave clothes unattended and clean up after each use.

Motorcycles, Mopeds, and Golf Carts: Joyriding in the Resort is not permitted. Power-driven riding toys for any age are not permitted in the Resort. Golf carts are only permitted in the Resort after proof of insurance is provided and written permission from the Resort manager is received.

Piney River Rules: NO LIFEGUARD ON DUTY, SWIM AT YOUR OWN RISK. No horseplay. No diving. No jumping off rock structures. No swimming after dusk. No pets allowed.

Promotional Photography and Video: On behalf of each person in my party, I give permission to the management of Piney River Resort LLC to photograph and video each person in my party, including minor children, while on the Resort. The Resort and its promotional partners are authorized to use the resulting pictures and videos for any lawful purpose without compensation.

Property Damage to Resort: You will be asked to leave if you, your children, or your guests vandalize the Resort or you hack, cut, or drive nails or screws into trees, buildings, or picnic tables. Children are not allowed to use knives or hatchets. You agree to pay for any required repair or cleaning.

Resort Pet Rules: Pets must be on a short leash at all times and are to remain on a strong durable chain or rope that will not allow the pet to extend off the site in any direction. Pets should never be left unattended. Please take a baggie with you each walk.  All pet droppings are the responsibility of the pet owner and must be removed immediately. There will be a $50.00 fee charged to guests each time that they fail to clean up after their pet. All pets should have proper papers for vaccinations and be presented to the Resort management upon request. If any pet is being aggressive, creating a disturbance, or being a nuisance, the guest must immediately remove the pet. No more than 2 pets per site allowed. Children shall not be allowed to walk pets. No pets allowed in pavilions, bathrooms, swimming or beach areas. Accommodations will be made for service animals. Any pet bites must be reported to Resort staff immediately. Any pet bites will result in the removal of the pet.

River Area & Flooding: Sites along the river are rented at a premium.  River access for guests on the high side of Piney River Road N must use the river access to the left of the river sites. The Piney River is subject to floods and flash floods. At times it is necessary to vacate the river area due to the potential for flooding. If you are staying in this area, IT IS YOUR RESPONSIBILITY TO MONITOR FLOOD RISK and to remove yourself, your party, your guests, your invitees, your RV and other personal property from the flood risk area prior to any flood. If management becomes aware you are not following these rules a continuous horn blowing of a park vehicle will indicate that you must vacate the area immediately. If damage occurs to real or personal property on or off the Resort as a result of you not removing your RV or other personal property I agree to pay for all costs associated with repair, recovery, and clean-up.

Septic: Sewer hoses must be undamaged and tightly connected. Do not wash food down the sink drain. Do not flush anything except toilet paper. Do not put household chemicals down the drain.  I am responsible for costs to repair any blockage due to violation of these rules. 

Site Presentation: Sheds, Fences or Decks are not to be erected at sites without written permission. Bushes or trees are not to be trimmed without permission. Artificial grass is not allowed. Clotheslines are not permitted at sites.

Smoking: For the enjoyment of all our guests, smoking is not permitted inside any building on the Resort property or in any pool area. Cigarette Butts are trash; do not discard them on the ground. 

Trash: Keep your site clean and orderly.  Deposit trash in trash bags and then place the trash bags in the designated Resort trash receptacles. 

Utility Services: If any issue or issues occur with services at your site please notify management and we will work to rectify the issue as soon as possible.  If the issue is determined to be caused by your RV or a violation of these rules, regulations, or policies you agree to reimburse the Resort for all costs.

Vehicles & Driving: There is a 5 MPH speed limit throughout the Resort, safe slow driving is required, children are at play throughout the Resort. One registered camper’s car per site is allowed. Guests must park in areas that do not block traffic flow or damage the Resort. Parking is at your own risk. If you need parking for additional vehicles or equipment contact the manager or camp host for availability and fees.

Water: Help us conserve water- no washing of vehicles or RVs and ensure hoses and fixtures are not leaking. State law requires no fluid discharge of any kind, including sink water, be allowed on the ground.  

Weapons: Weapons and firearms of any kind, including, but not limited to; airguns, B.B. guns and slingshots, are not allowed in the Resort.

Additional Terms for Rental Units:  You must be 21 to rent a cabin, tiny home, a rental RV, glamping tent, or airstream. The property I rent will be returned in the same condition in which it was rented and I will be responsible for all damage or loss that occurs during my rental period. I acknowledge receipt of the property in good order and condition. At departure, the rental unit is to be left in a reasonably clean condition (broom swept), garbage is to be removed from the rental unit and placed in the trash receptacles, all kitchens and kitchenettes are to be left clean, all dishes are to be washed and put away, and the microwave, fridge, stove, and countertops are to be wiped clean; otherwise, Piney River Resort LLC Management may charge my credit card with a $75.00 cleaning fee. I understand and agree that if I leave the rental unit in an unreasonably filthy condition, Piney River Resort LLC Management may charge my credit card for the cost to professionally clean the rental unit ($250 minimum charge). All damages to the rental unit, whether caused by myself, my children, guests or pets, will be disclosed to the registration office immediately or at checkout. All damages occurring to the rental unit during my stay will be charged to my credit card after a thorough inspection has been made by Piney River Resort LLC Management. Damages for which I will be responsible include, but are not limited to: lost key(s), broken/lost TV/DVD/AC remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, and ripped or torn mattresses or covers. Rental unit rates are based on 2 adults and 2 dependent children under the age of 18. Additional charges apply for additional guests (18+) and children. A maximum of 6 people are allowed in each rental unit. Any exceptions of this maximum number is at the discretion of management. Not all our cabins, tiny homes, rental RVs, glamping tents, or airstreams are pet-friendly. If you wish to bring your pet, please check with the park before bringing your pet. There will be a $150 pet cleaning fee for bringing your pet to a non-pet-friendly cabin. No smoking inside cabins, tiny homes, rental RVs, glamping tents, or airstreams; Detected Smoking inside the unit will result in an additional smoke cleaning fee of $150. Please return your keys to the office upon check out, if you depart when the office is closed please leave the key in the night deposit box outside the camp host’s door. Any keys that are not returned are subject to a $50 re-key fee.

Piney River Resort is privately owned and PINEY RIVER RESORT LLC MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Piney River Resort Management reserves the right to require any person or party it deems necessary, to leave the Resort based on violations of Park Rules or behavior management deems inappropriate or disturbing to others, without refund.

I AGREE TO AND ACCEPT THE ABOVE RULES, REGULATIONS AND POLICIES. IN ADDITION, I UNDERSTAND THAT I AM RESPONSIBLE FOR THE ACTIONS OF ALL PERSONS REGISTERED IN MY PARTY, INCLUDING ANY CHILDREN, AND ANY GUESTS THAT VISIT DURING MY STAY.   I UNDERSTAND THAT THE RIGHT TO ENTER THE RESORT PROPERTY IS CONDITIONED ON MY AGREEMENT TO AND ACCEPTANCE OF THE RESORT RULES, REGULATIONS AND POLICIES.

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